FAQ

FAQ - Ace of Craft

Order Questions:

  • How do I place an order? Placing an order on our website is easy! Here's a quick guide:

    1. Browse our selection of handcrafted and manufactured goods and add your desired items to your cart.
    2. Once you've finished shopping, proceed to checkout.
    3. During checkout, create an account or proceed as a guest.
    4. Enter your billing and shipping information.
    5. Review your order details and choose your preferred shipping method.
    6. Got a discount code? Enter it at checkout to see if it applies!
    7. Select your payment method and complete your purchase.

  • Do you offer discounts for large orders? Yes, we offer discounts! First-time buyers receive 10% off, use the code First10. Additionally, orders exceeding $150+ qualify for free shipping at checkout.

  • When should I place my order for an occasion? The sooner, the better! We get busier during holidays and special occasions. To ensure we have your desired items in stock and to avoid disappointment, please order as early as possible.

  • What types of payment do you accept? We accept major credit cards such as VISA, MasterCard, etc.

Delivery Questions:

  • What are the order delivery details? We typically process orders within 1-2 business days. Standard shipping takes 7-10 business days and is fulfilled by Canpar or Canada Post or Fedex or any other depending on your location. You'll receive a notification with tracking details once your order ships.

  • Do you ship across Canada? Yes, we use our reliable courier service Canada Post or Canpar or Fedex, etc for all shipments within BC and across Canada.

  • What happens if the recipient is not at home to accept delivery? If the recipient is unavailable upon delivery, the courier will usually re-attempt delivery or leave a door tag with instructions for pickup at the nearest depot. You can also email us to request a signature-authorized delivery for added security (subject to availability and a possible additional cost).

  • How much is the delivery fee?  Shipping costs are calculated based on the locations and the package weight and dimensions. You'll see the estimated shipping cost during checkout after entering your delivery address.